We bring to your attention comprehensive services to support users, maintenance and develop the functionality of SAP ERP:

  • Operative 3-level user support (support lines L1, L2, L3) Certified professional team service centre 24/7, with the appointment of a curator to ensure comfortable work with each client, with an appointment of a curator to ensure comfortable work with each client
  • Transparent and predictable model of costs for maintaining and developing the SAP ERP system, Allowing to reduce the company's expenses by at least 15%, compared to the expenses for an internal team
  • Effective and rapid response to changes in the company's business processes, initiative recommendations for optimizing the system architecture, taking into account changes in legislation requirements
  • Increase of the efficiency of using the resources of the client's internal team, by transferring routine operations to outsourcing
  • Monitoring and evaluation of the effectiveness of the system maintenance on the basis of monthly provision of statistical reporting on client requests
  • For international companies - an alternative opportunity to move from global support to support a local Russian partner, Having competence in the field of Russian localization of SAP ERP (Russia Add-on), As a result of the increase in the speed of processing incidents and reducing business risks

Options for cooperation based on SLA (service level agreement):

  • Ready-made packages of services (subscription service).
  • Individual client program.

SAP ERP Support Centre Services.

  1. Consulting support for business users in functional areas
  2. Adaptation of solutions to new legislative requirements
  3. Development of the system in accordance with changes in the client's business processes
  4. Fixing and correction of system errors
  5. Development of new functionalities (user reports, programs, etc.) based on ABAP
  6. Regular maintenance of the system and solution of emerging problems
  7. Installation of patch sets
  8. Archiving and creating backups
  9. Optimizing performance system 
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