Cooperation between TeamIdea and JSC "OSTANKINSKY MYASOPERERABATYVAYUSCHY KOMBINAT" (JSC " OMPK") - a leading manufacturer of meat processing and semi-finished products in central Russia - started in spring 2013 as part of a project on supporting the users of SAP EWM system. 

It is worth noting that TeamIdea is a certified partner of SAP CIS on rendering a full cycle user support. 

Pavel Malko, a head of TeamIdea SAP EWM / TM department tells about the features of the project:

Pavel, could you, please, briefly tell us about the project? 

The main objective of the project is to provide 24-hour support for users of SAP EWM system. User support is realized in 24/7 regime (24 hours a day, 7 days a week) on a single multi-channel phone . All incoming messages are recorded in the accounting system of incidents, running on SAP Solution Manager platform. 

As for the incident, is there any statistics on the number and content of users’ references? 

During the period of support, we constantly keep a record of typical incidents. Today we have accumulated an extensive knowledge base, which is constantly updated. 

How long will this project go on? 

It is difficult to speak of the duration of the project. Because business develops and any information system implemented needs a further development and maintenance. We will be glad to provide our customer support at all levels for as long as he deems necessary. Of course , today we know that in the future JSC " OMPK " plans an expansion of the volume before the performance of additional user requirements on the current functionality improvement. We hope to continue our productive and interesting cooperation.

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