Background:

The company needs a CRM solution that automates the work of all employees involved in the Client service process: sales department, service department, marketing department.

Conditions:

  • Operational implementation of the system
  • Simplicity, availability and portability of the solution
  • The ability to expand / cut down software functionality at any time
  • Lower capital and operating costs
  • Operational control
  • Scalability

Solution:

Cloud for Customer — a cloud CRM-solution based on the innovative SAP HANA Cloud platform that contains a whole set of configurable analytical tools to provide employees and company management with information on the key performance indicators of a particular employee, department, region, etc.

Sales management:

  • Ready-made processes for professional sales management of all types: from short orders to long corporate transactions
  • Relevant and unified customer information base accessible to all employees
  • Monitoring and reporting on potential sales, transactions, customer in various terms
  • On-line preparation of individual proposals for information on customer needs
  • Product catalog management combined with marketing campaigns and customer needs forecasting
  • Document flow automation within the company's business processes
  • Forming documents on templates

    Sales: Product catalog and price lists






    Sales: Scheduling Calendar Tasks







    Sales: Scheduling Calendar Tasks





Service management:

  • Full automation of the client's work: from the process of creating an application to concluding a contract and building further long-term interaction with the client (tracking order frequency, reminders, special offers, etc.)
  • Service process templates, depending on the terms of the Support Agreement
  • Automatic alerts about changes in tasks and deadlines for their implementation
  • History of any interaction
  • Client polls
  • Reporting on the implementation of employees' KPI and customer satisfaction

    Service Request Processing






Marketing management:

  • Effective multi-step marketing campaigns
  • Use of various communication channels
  • Audience analysis and segmentation
  • Predictive analytics
  • On-line analysis of the effectiveness of marketing campaigns
  • Transferring leads to potential deals
  • Content management offers based on the client's parameters
  • Launching campaigns by event (trigger) or scheduling a launch in the calendar
  • Processing campaign responses

    Marketing: Marketing campaigns


     

User registration
After registration you will be available to download materials from the limited access.

Register
User authorization
After registration you will be available to download materials from the limited access.
Have no password? Go here — Registration?

User registration
Your registration was successful!

Password recovery
An email with a new password mailed to You

Our professional SAP Consultants will be glad to reply to your request!

Thank You for contacting TeamIdea. In the near future our specialist will contact You.