On the 6th of Feb. he SAP Service Cloud Experience event will be held at the SAP Digital Leadership Center (Moscow). The general partner of the event is TeamIdea company.

The event is held for the representatives of the companies who are acutely concerned with the organization of an omnichannel customer service, the efficiency improving of the field service as well as for anyone interested in innovations in the field of a full service cycle.

The event will feature an updated lineup of solutions to ensure the full service cycle of SAP Service Cloud. In 2018, Coresystems cloud platform, the world leader in off-site service management solutions enriched with artificial intelligence, became a part of SAP Service Cloud. Coresystems is a pioneer in the organization of the services' provision on the “crowd-service” model.

In addition, there will be an expert discussion, in which representatives of leading companies in their industries will take part: Bosch, Comus, MegaFon, Severstal and GC Transmashholding. The result of the expert discussion will be a number of practical recommendations for improving the process of customer and field service.

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